Seminar

English on the Telephone

Code: M6ABe012 Zielgruppe

This Programme is for German telephone receptionists, secretaries, office personnel who must make and receive international telephone calls. Sind Sie unsicher, ob Ihre Englischkenntnisse für dieses Seminar ausreichen? Wenn Sie diesen englischen Text verstehen, dann sind Sie herzlich eingeladen. Oder lassen Sie sich von uns beraten.

Nutzen

This seminar is designed to improve your telephone competence in a number of key areas: to learn and activate the English vocabulabulary, phrases and expressions necessary for standard telephone situations. To use the telephone as an instrument to projekt a positive company image. To understand and control speakers who speak quickly, unclearly, or with heavy accents. To understand and manage different nationalities on the telephone. To handle difficult callers and situations with politeness and diplomacy. To use the telephone as a psychological tool to influence and persuade.

Programminhalt

• The role of the telephone in international business
• Essential telephone phrases & vocabulary
• Telephone rules & conventions in different countries
• Giving and receiving information on the phone
• Making arrangements and fixing appointments
• Dealing with difficult situations and people
• Understanding callers who speak too quickly or unclearly
• The effective use of your voice
• The English alphabet and spelling systems
• English politeness and diplomacy an the phone
• Handling difficult callers and situations
• Telephone question & answer techniques
• Customer service on the telephone
• The telephone and the company`s international image
• Speaking on the phone with confidence and authority
• How to develop your international telephone style on-the-job

Ergänzende Englisch Seminare:

Englisch Seminare

Methoden

Training Instruments include: trainer presentations, case-studies, language exercices, role-plays and controlled practice, question & answer sessions. Full documentation including telephone checklists, wordlists, and reference materials.

Trainer Conny Montague

Conny Montague ist selbständige Trainerin (Montague und Partner Training, Burghausen). Sie ist seit Jahren spezialisiert auf intensives English- Training für deutschsprachige Geschäftsleute. Neben sprachlichen Aspekten beinhalten die Seminare auch Managementkompetenz und interkulturelles Training. Sie verbindet sprachliche Kompetenz und Geschäftserfahrung mit teilnehmerorientierten und aktivierenden Trainingsmethoden.

zurück

Abgelegt unter: telephone, international, business, phrases, vocabulary, rules, conventions, arrangements, appointments, question, answer